Description

Job Requisition ID: 181925

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world's most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Role Summary

We are seeking an experienced Business Analyst with strong Life Insurance domain expertise to support business transformation and technology initiatives. The role involves working closely with business stakeholders, operations teams, and technology partners to gather, analyze, and document business requirements, define target processes, and support successful solution delivery.

Key Responsibilities

• Engage with business stakeholders to understand business objectives, processes, challenges, and requirements.
• Conduct requirement gathering workshops, discovery sessions, and stakeholder interviews.
• Prepare Business Requirement Documents (BRDs), Functional Requirement Specifications (FRS), User Stories, process flows, and use cases.
• Analyze existing business processes and recommend improvements and automation opportunities.
• Act as a liaison between business users, technology teams, and external vendors.
• Support solution design discussions and ensure proposed solutions meet business requirements.
• Participate in system demonstrations, gap analysis, fit-gap assessments, and vendor evaluations.
• Support testing activities including SIT and UAT by validating business requirements and test scenarios.
• Assist in change management, training, and business readiness activities.
• Ensure requirements traceability throughout the project lifecycle.

Required Skills

• 7-10 years of Business Analysis experience with at least 5 years in Life Insurance.
• Strong requirements gathering and documentation skills.
• Experience preparing BRDs, FRDs, User Stories, Process Maps, and Use Cases.
• Strong stakeholder management and facilitation skills.
• Knowledge of SDLC, Agile, and Waterfall delivery methodologies.
• Ability to perform gap analysis and process re-engineering.
• Strong analytical and problem-solving capabilities.
• Excellent verbal and written communication skills.

Preferred Experience

• Experience working on Life Insurance Policy Administration Systems.
• Exposure to digital insurance platforms, customer portals, and mobile applications.
• Experience in PAS selection, implementation, or transformation projects.
• Knowledge of API integrations and core insurance ecosystems.
• CBAP, CCBA, or similar Business Analysis certification would be an advantage.

Education

• Bachelor's Degree in Business, Insurance, Information Technology, Computer Science, or a related discipline.

Key Competencies

• Business Analysis
• Requirement Elicitation
• Process Mapping & Optimization
• Stakeholder Management
• Documentation & Communication
• Problem Solving
• Domain Expertise in Life Insurance
• Collaboration & Leadership

Experience Requirement:

7-10 years of Business Analysis experience with strong Life Insurance domain knowledge and proven experience in requirements gathering, process analysis, and supporting insurance transformation initiatives.

About Orient Insurance PJSC

Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The Company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 Million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman, Riyadh in Kingdom of Saudi Arabia and Bahrain.