Job Summary

The Loan Servicing Administrator is a full-time, hybrid (three days in office, two remote) role based in Seattle, WA. This role is responsible for administering the day-to-day servicing of loans and member bank balances in the loan management system, maintaining accurate borrower and loan records, and monitoring balances, reporting requirements, and delinquencies. This role involves responding to borrower and member bank inquiries, providing clear and professional customer service, and coordinating with internal teams on financial reporting and issue resolution. The Loan Servicing Administrator also assists with system data entry, reconciliations, internal reporting cycles, and documentation required for audits and regulatory reporting. This role works directly with the Vice President and Director of Lending and has complementary work functions with accounting, portfolio relationship management, and loan administration.

Responsibilities

Generate and distribute monthly loan statements, member bank reporting, and internal reports
Post and reconcile borrower and member loan payments in servicing system (CS)
Process and verify ACH and wire transactions for borrower and member loan payments and reserve transfers
Monitor borrower reserves and escrow activity; evaluate and process disbursements as needed
Track and update real estate taxes, UCC continuations, flood insurance, commercial lease expirations, and property and liability insurance certificates
Assist with new loan fundings, including draw schedule preparation, creation and distribution of early and final funding notices to member banks, tracking funds, and wiring to escrow as needed
Set up new loans in the system based on generally accepted practices
Prepare amortization schedules, escrow setup, and borrower orientation materials
Manage loan payoffs, including prepayment penalty calculations and security holder remittance
Ensure compliance with loan servicing agreements and funding program requirements
Maintain accurate loan and reserve records to support financial audits and compliance
Maintain and update borrower and member bank data, including contacts, bank accounts, and insurance information
Prepare monthly, quarterly, and annual financial and regulatory reports
Coordinate and support responses to external audits and confirmation requests